Frequently asked questions
Do I need to have an account to place an order?
You’re welcome to checkout as a guest, but there are some perks if you have an account with us. You’ll have a quicker checkout process (a must when we release those items that sell out in minutes), an easy way to view your order status and order history, and you’ll receive weekly updates on our newest releases and special promotions.
I forgot my password. What should I do?
All you need to do is click “Lost Password?” on the login page and you’ll be redirected to a page where you can create a new password.
How do I edit or cancel my order?
There's a chance you might not have received your order confirmation if you entered your email address incorrectly. It also might be in your junk mail. If not, let us know and we'll send you another order confirmation.
I placed an order but haven't received an order confirmation yet. When will I get it?
The FAQ title can be adjusted in the settings tab of the App Settings. You can also remove the title by unchecking its checkbox in the settings tab.
Where are your items shipped from?
All of our items are shipped from our warehouse in Valencia, Spain.
What are your shipping costs?
Our shipping costs differ depending on where the order is shipping to and how fast it’s getting there. & (under Delivery Times and Costs).
How will my order be shipped?
Your order will be shipped by regular courier services, depending on your shipping address.
My order is still “in process.” When will it ship?
Please allow 5-7 business days for your order to be processed (this excludes weekends and local public holidays). Handmade or handcrafted items will require an additional 1-3 business days to process. We'll send your tracking information as soon as your order has shipped.
Do I need to pay for duty/tax fees?
Tax & duty fees will be calculated upon checkout. Customs Tax & Duties are non-refundable through MrLEMOKO.com. However, you may be able to recover these by contacting your local customs bureau or by hiring a customs broker.
Customs is asking me for more information. What should I do?
We know how annoying customs can be sometimes, so we’re more than happy to help you out. Let us know what customs needs from you, your order number and any other related information. We’ll try our best to get everything taken care of as soon as possible.
My order has already been shipped but I no longer want it. What should I do?
If you no longer want your order and your order is eligible for return, you're welcome to return your item to us. If you refuse your shipment upon delivery, all associated duty/tax fees and return costs will be deducted from your refund amount.
My order has already been shipped but I need to update the address. What should I do?
Please contact us as soon as possible if you need to change your address. Keep in mind that a rerouting fee may be charged by the courier to change your address.
How do I find out about your promotions?
You can find all details on our upcoming promotions by subscribing to our newsletter here. You can also find the details on our social channels (Instagram, Facebook, and Pinterest).
How do I add a promo code to my order?
My promo code isn’t working. What should I do?
Can I use more than one promo code in my order?
Are there exchange rates?
How can I pay for my order?
Will I be charged any additional fees?
My card was charged, but I don't think my order went through. What should I do?
Returns & Refunds
How do I return an item?
Do you pay for return shipping costs?
How do I know if you received my return?
When will I get my refund?
PayPal: 2 business days
Alipay: 5 business days
Apple Pay: 2-5 business days